New benchmark research will identify emerging trends, best practices and current challenges related to workforce management

BEND, OR, April 18, 2018 /24-7PressRelease/ — Ventana Research today launched its newest market research study, designed to re-examine how organizations are advancing workforce management and embracing talent management practices when planning, deploying, tracking and managing segments of their workforce.

Forward-thinking organizations strive to consistently deliver positive business outcomes, and today that requires systems to support this goal. Modern workforce management software platforms are no longer solely tactical and administrative; they can deliver improved employee engagement, productivity and retention as well as strategic goals such as greater profitability, customer satisfaction and organizational agility.

The latest Workforce Management benchmark research will identify, explore and quantify key aspects of the future of workforce management. These include workforce management’s mandate within the organization; how well or poorly it is performing and why; the challenges it faces; and the role of people, processes, information and software in addressing those challenges. The research will investigate what types of organizations are interested in investing in improvements to workforce management, why they are interested and, with respect to software and technology, who in the organization makes the purchase decisions, on what time frame and using what selection criteria. It will explore the value of more effective processes, and it will assess the maturity and performance of the processes, analytics, software and data environments in today’s enterprise.

This benchmark research initiative is designed to yield a broad-based, authoritative analysis of the use of and interest in modern workforce management systems. It will provide a detailed picture of the current state and future direction of workforce management and answer questions critical to the future of software for the workforce management function. The research also will provide predictive indicators to facilitate a deeper understanding of the planning for future software in this market.

“Historically, workforce management consisted of a suite of applications for the tracking of time and attendance, schedules, absences and leaves and supporting payroll,” said Steve Goldberg, vice president and research director at Ventana Research. “However, modern workforce management systems can provide considerably more value to organizations. These take the form of analytics to help management understand drivers of and impediments to effective workforce performance, intuitive mobile applications for workers and managers, and tools that allow resolution of issues in communication channels quickly, easily and interactively.

“We see indications that employers increasingly are understanding how the workforce is changing and what is needed to address those changes successfully. This research will uncover the practices innovative companies are using and how they intend to adapt those practices to other challenges expected in the coming years. It also will examine the issues managers face in executing their day-to-day responsibilities and the evolving expectations for their role.”

Those interested in learning more about or participating in this benchmark research can do so at Ventana Research, a leading business technology research and advisory services firm, provides qualified research participants with an incentive and a complimentary report from the benchmark research.

About Ventana Research
Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana On-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk.

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